Priced workload · Agents
Ticket triage and bulk classification
Label and draft replies for a high volume of short requests, and see what one ticket costs.
Why the bill is hard to read
Short, repetitive requests arrive in volume. Sending every one to the top model pays a flagship price for easy work. A bill per token does not show what one ticket costs.
How AVELIN is used
Put each step on the tier that fits it. A fast tier labels the request, the pro tier drafts the reply, and only the cases the first pass could not settle reach the ultra tier or a person. In the API you can name the tier, or let the Decision Layer choose. A POC compares your split with what the Decision Layer would choose for the same tickets.
Label
Send each request to avelin-agentic-fast with a fixed list of labels and ask for one label back.
Draft
Send the labelled request and the matching help text to avelin-pro and ask for a draft reply.
Escalate
Send requests the first pass could not label to avelin-ultra, or to a person.
Log
Keep the label, the tier and the token counts for every request, so each ticket has its own cost.
Tiers and list prices
USD per 1M tokens unless stated, list price as of 3 October 2026.
| Model or endpoint | Used for | List price |
|---|---|---|
avelin-agentic-fast | Label the request | $0.285 in, $1.14 out |
avelin-pro | Draft the reply | $1.40 in, $4.40 out |
avelin-ultra | Cases the first pass could not settle | $2.50 in, $12.50 out |
What to count
Cost per task = the sum, over every call in the task, of (input tokens × input price + output tokens × output price) ÷ 1,000,000. Add cache write and cache read tokens at their own rates, and add any web requests at their per-request price.
- Calls per ticket, counted in a log of one real day.
- Input and output tokens per call.
- Which tier answered each call.
- How many tickets reach the ultra tier or a person.
Count this workload on your own runs, or request a POC and we price one workload at list price beside your current bill.
Questions about this use case
What is "Ticket triage and bulk classification"?
Label and draft replies for a high volume of short requests, and see what one ticket costs.
Which tiers does it use?
It uses avelin-agentic-fast, avelin-pro, avelin-ultra. Prices are in US dollars per 1M tokens, list price as of 3 October 2026.
How do I test it on my own workload?
A POC is a proof of concept on one of your workloads. It runs beside your current setup, with nothing in your production path, and ends in a cost-per-task report.
Bring one workload. See its cost per task.
Start with a POC on one of your workloads.